FAQ - Frequently Asked Questions
Frequently Asked Questions (FAQ)
1. Ordering & Payment
Q1: How do I place an order on Essentica?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q2: What payment methods do you accept?
A: We accept only Cash On Delivery for now, but we definitely will expand our payment methods in the near future. (UPI, net-banking etc.)
Q3: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of purchase. Contact our support team immediately for assistance.
2. Shipping & Delivery
Q4: Where do you ship?
A: We currently ship across India (or your target regions). International shipping options may be available soon.
Q5: How long does shipping take?
A:Â Delivery times may vary based on location, but it should take somewhere around 15 - 20 days maximum for your order to reach you.
Q6: How can I track my order?
A: Once your order is shipped, youâll receive a tracking link via email or SMS to monitor your delivery in real time.
3. Products & Customization
Q7: What materials are used in your home décor products?
A: Our products are crafted from high-quality, sustainable materials to ensure durability and timeless appeal.
Q8: How do I care for and maintain my décor items?
A: Each product comes with care instructions, so following them ensures the product's longevity and quality.
4. Customer Support & Other Policies
Q9: How can I contact customer support?
A: You can reach us via email or phone during our support hours: Monday-Sunday, 4 PM - 10 PM (IST).
